Last night, I received an email from some random tech solutions company, giving me a user name and password. The user name was for an email address that I use for important business purposes, so I decided to log in. It was registered to my email address, but by a Brandon Wood from Alabama. Huh? So I edited his information to say "This is not your email address." But I quickly realised that if I have his password, he dosn't have it (it looked automatically generated). Fortunately, after being on their website for a few minutes, a CSR chat window popped up! Brilliant! I can just complain to her. It went a bit like this:
Please wait while we find an agent to assist you...
You have been connected to Cindy .
Cindy : Hi ! Thank you for your interest in Supportrix. You can chat with us now and let us know what you need help on, or you can call 1-877-787-8749 for free consultation.
Customer: hello
Customer: I just got an email with a username and password for your web site, but I didn't register for anything.
Cindy : Can I have your name, phone and email address?
Customer: my email address is [gives email address]
Cindy : Oh I see
Cindy : Let me check our database.
Customer: i just wanted to make sure that it's not spam and that if someone else registered, that he knows that i have his information.
Cindy : I do understand.
Cindy : We do apologized for the inconvenience.
Customer: no problem
Cindy : I've just check our database.
Cindy : Since you were transfer to us by Linksys Tech for OUT OF SCOPE concern you already have a record here in our database. Don't worry sir, since you did not avail any support package from us, there should be no problem.
Cindy : The email you received from us is because you already have a record but there will be no charge for that.
Customer: with linksys?
Cindy : No sir. with Supportrix.
Customer: I'm not sure it's me though. My name isn't Brandon. It's possible a client entered the wrong email address.
Cindy : Oh I see.
Cindy : Because what we have in our record is under Mr. Brandon Wood and the phone number is 215*******.
Customer: That's not me, My name is Ben and I live in the 613 area (Ottawa, Canada). That's why I'm looking into this email I received
Cindy : Ok
Cindy : We do apologized for the inconvenience. Don't worry, we will address this call so you will not received any email again.
Cindy : Is there anything else I may help you with?
Customer: no, that's perfect. thank you for your time!
Cindy : Your welcome Sir.
Customer: have a good night
Ok, it went exactly like that. Nothing out of the ordinary and Internet-post worthy, but now you're part of the experience. And being called Sir is kinda strange. I wonder if that will go away over time, or us cool young people who like to be called by their first names will grow to be all stuffy and want the title, regardless if whether the Queen (or King by then I'm sure) had anything to do with it.
Over the weekend, I attended the (first annual?) Ottawa Go Green Expo. The Aberdeen Pavilion was packed wall to wall with trade show booths, and people trying to peddle off their latest products and innovations, which ranged form green-like to next-gen green. I tried organic hemp beverage - don't ever try that. It's pretty gross, despite the "new and improved taste" label, and chocolate didn't help it at all. I also sat in a Smart car. It was black and white though, not Wii-ized or bumble-beeed. If I had an extra $14 990 in my pocket, I would buy one. And a bullet bill decal for the side. Or for a tenth that price, I could get an electric-assisted bicycle. I could bike to work and let the motor take me home... biking after 8 hours of work doesn't sound too appealing, but if the bike pitched in...
With the dollar quite a bit higher than it was last week, I should go and buy some money for my trip. IN 37 DAYS. Just saying.
Photos: One last snowfall, trying on swimwear, collapsable electric bike, Severn Cullis-Suzuki, Susma in a Smart car, Segway, soup, kiss.
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