Last night, I received an email from some random tech solutions company, giving me a user name and password. The user name was for an email address that I use for important business purposes, so I decided to log in. It was registered to my email address, but by a Brandon Wood from Alabama. Huh? So I edited his information to say "This is not your email address." But I quickly realised that if I have his password, he dosn't have it (it looked automatically generated). Fortunately, after being on their website for a few minutes, a CSR chat window popped up! Brilliant! I can just complain to her. It went a bit like this: Please wait while we find an agent to assist you... You have been connected to Cindy . Cindy : Hi ! Thank you for your interest in Supportrix. You can chat with us now and let us know what you need help on, or you can call 1-877-787-8749 for free consultation. Customer: hello Customer: I just got an email with a username and password for your web site, but I